Refund and Return Policy
🔄 BuyZen Refund & Return Policy – Saudi Arabia
At BuyZen, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.
✅ Returns Eligibility
You can request a return or refund if:
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The item is damaged, defective, or incorrect upon delivery.
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You changed your mind within the return window.
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The item is unused, in original packaging, with all accessories and tags intact.
📅 Return Window
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You have 7 days from the date of delivery to request a return or refund.
Note: Electronics and gadgets must be returned in original sealed condition unless defective.
💸 Refund Options
Once your return is approved and the item is received and inspected, you can choose:
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A full refund to your original payment method
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A store credit / gift card for future purchases
🚚 Return Process
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Contact our customer support to initiate a return.
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Our team will arrange pickup or provide drop-off instructions.
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Once the item is inspected and approved, the refund will be processed within 5–10 business days.
❌ Non-Returnable Items
The following items are not eligible for return:
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Items damaged due to misuse
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Opened or used hygiene-related products (e.g., earbuds, personal care items)
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Digital products or gift cards
🛠️ Defective or Wrong Items
If you received the wrong item or it arrived damaged, please contact us within 48 hours of receiving your order. We’ll arrange a free replacement or a full refund.
🧾 Proof of Purchase
To complete your return, you’ll need:
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Order number
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Proof of purchase (e.g., email invoice or order confirmation)